At Southwest in Phoenix, Quick Check In but a Swelling Baggage Claim

1 month ago 66

https://www.wsj.com/articles/at-southwest-in-phoenix-quick-check-in-but-a-swelling-baggage-claim-11672203632

Passengers waited in line to rebook delayed and canceled Southwest Airlines flights at Hollywood Burbank Airport on Monday. KIRBY LEE/AP

Carry On

Unable to get a new flight or find their bags, many passengers head to the airport for answers six days into the airline’s holiday travel woes

Passengers waited in line to rebook delayed and canceled Southwest Airlines flights at Hollywood Burbank Airport on Monday. KIRBY LEE/AP

Dec. 28, 2022 5:30 am ET

PHOENIX—Carol and Joseph Lepich were blissfully unaware of Southwest Airlines ‘ holiday meltdown when they woke up Tuesday morning.

The Sacramento retirees tried to check in for their flight on the Southwest app and found out it was canceled. They then drove to Sky Harbor International Airport to rebook their flight. 

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